Norwegian Council Calls Out Software Degradation Practices

Norway's Forbrukerrådet has released an 80-page report accusing tech companies of systematically degrading hardware and software after consumer purchases. The report, titled "Breaking Free: Pathways to a Fair Technological Future," identifies connected devices, printers, video games, and cars as the most affected sectors. It describes a three-stage cycle termed 'enshittification', where companies entice users with beneficial services before degrading them to maximize shareholder returns through software updates. The report also emphasizes how easily manufacturers can alter these products remotely even after purchase.

The implications of the report are significant as it calls attention to the need for enhanced consumer protections within the tech industry. The Norwegian Consumer Council, along with 28 collaborators including the Electronic Frontier Foundation, has urged EU policymakers to strengthen enforcement of existing laws such as the Digital Markets Act and to introduce the upcoming EU Digital Fairness Act. This legislative push aims to counter practices that undermine consumer rights, including the manipulation of product functionalities and unfair pricing schemes. The recommendation for stronger right-to-repair laws could reduce dependence on proprietary tech ecosystems and foster a more equitable technological landscape.