TeamViewer Highlights Hidden IT Risks Impacting Productivity

TeamViewer's research based on a global survey of 4,200 managers and employees reveals that a majority of digital dysfunction remains unreported to IT help desks, leading to significant productivity losses. The surveyfound that employees encounter issues such as slow applications, failed logins, and connectivity failures but often choose to circumvent these problems rather than report them, resulting in an average loss of 1.3 workdays per month per employee. Many attribute this trend to a lack of trust in IT’s ability to resolve issues quickly, creating an environment where digital friction is normalized despite its contribution to revenue loss and employee turnover.

The implications of this research underscore the pressing need for organizations to address unreported IT issues to maintain productivity and minimize frustration among employees. As more workers resort to personal devices and unauthorized applications to circumvent IT restrictions—thus spawning shadow IT—the risks associated with data security and compliance may heighten. Therefore, empowering IT departments to respond more effectively to technical issues and enhancing overall technology usability could significantly improve employee morale and operational efficiency.